ClickHelp - Software for Online User Manuals Creation

Working on user guides may be challenging if you have a big team… but not with ClickHelp! All your technical writers, SMEs, reviewers can work in the same workspace without being disturbed! All changes or comments will be safely kept in the portal!

How often do you have new releases and update user guides? We know that updating is as time- and effort-consuming as writing documentation from scratch. In ClickHelp, it takes seconds to update a user guide or to publish its new version.

Do all of your customers need the same user manuals? The single-sourcing and content reuse features offered by ClickHelp allow you to easily create as many versions of a manual as you need, storing the initial content in one place.

Do you know how your team works on a project or whether customers find your topics helpful? You will learn a lot about the readiness of your project, the productivity of your team, your customers’ behavior and interaction with content, and far more things from our reports.

You can provide customers with in-product assistance. With ClickHelp, you can create context help popups right in your product. Customers will quickly find assistance, and it won’t take much time and effort to update context help - the content is stored in the portal and is retrieved automatically.

You can use the short iterations practice to work on documentation. In ClickHelp, you can publish documentation partially, for example, topic by topic. That’s a great advantage when developers prepare a minor release. Technical writers don’t have to update all the docs that accompany a product. They can work on several topics that are needed in the first instance.

That’s so inconvenient to use email or messengers to review documentation. In ClickHelp, you can invite all the stakeholders to the portal and they will be able to review the content in real-time and see the latest updates.

That’s a common practice when customers are looking for relevant information on the Internet. When your docs are published online, your support team will get fewer tickets. Clients will find answers to their questions themselves.

All documentation is stored in one place. You’ll see all versions of one and the same document and be sure which is the last one.