ClickHelp Pricing Plans

Yes, we support dozens of payments methods, including those country-specific. To protect payments, all transactions go only through PayPro - a secure online commerce platform. We do not store any payment data, and PayPro is a PCI compliant e-commerce service. This means that your payments are totally safe with us.

The answer depends on what features you need. For example, the Growth plan allows you to make a portal match your design guidelines. With the Professional plan, you can use advanced integration options such as context help embedding, API, etc. If you need help choosing a plan, please contact sales@clickhelp.com.

There are two subscription renewal options - automatic renewal and manual renewal. If your subscription is automatic, you don’t have to do anything since the subscription will be renewed automatically. In the second case, you get a couple of reminders with a renewal link before your subscription expires. If you did not receive those, please contact sales@clickhelp.com - we will be happy to send you the renewal link. The same is true if you need to switch the renewal type - don’t hesitate to get in touch with sales@clickhelp.com.

Yes, you can subscribe for 2 years, if a 1-year pricing plan is not enough for you. To purchase a 2-year subscription, please contact sales@clickhelp.com.

Yes, you can migrate from other technical documentation tools to ClickHelp. Our platform supports many migration formats: CHM, MS Word, HTML and more. Extensive documentation regarding migration can be found in the user manual.

If you need assistance with migration from other tools, our experts will help you. To find out the cost of this service and other details, please contact sales@clickhelp.com.

No, ClickHelp doesn’t support this payment method. Credit/Debit Card, PayPal, WebMoney, Wire transfer, purchase order are available though.

Yes, it's possible to pay for a subscription using a purchase order - you can select this payment option on the checkout page. When such an order is placed, the system will automatically generate a PDF invoice with the final amount due that you can use in the PO approval process.

During the trial period, you get access to all features of the ClickHelp platform to evaluate them. This is equivalent to having the Professional plan subscription with the Translation Module included.

The Translation Module is available for every pricing plan. ClickHelp offers multiple options to translate your documentation with ease. You can translate within the platform or set up machine translation. We also support XLIFF files import/export, automatic synchronization of translation units, and multi-language reader interface.

No. We provide free professional support to all our clients, visit our Support Page to learn more.

The system will only count the topics in your projects, not publications. Therefore, the size of your source project is the only thing that matters, and you can have multiple publications per project - they do not increase the overall topic count.

A Documentation Site is the public-facing surface of your ClickHelp portal — a domain with its own theme, Reader UI, and custom pages (Home, Login, 404) where your readers access selected publications. Every portal includes one Documentation Site by default. With the Additional Documentation Site add-on, you can publish multiple sites from the same portal — useful when different products, brands, or markets need separate domains and visual identities.

A topic is a single article. A project is a collection of related topics — typically the source documentation for one product or knowledge area. A Documentation Site is where readers see your published content — a domain with its own theme and pages. A project's publication can be assigned to a Documentation Site, while the underlying content (topics, snippets, translations) lives at the portal level and can be reused across projects.

Yes. Each Documentation Site has its own Look & Feel (theme, colors, logo), Reader UI, and custom pages (Home, Login, 404). The Branding module is purchased once per portal and applies to all sites — you don't pay for branding per site.

Use Additional Documentation Sites when you want centralized management: one team of authors, shared content, common users and permissions across all sites. Choose multiple separate portals when you need data residency in different regions, fully isolated teams across departments, or separate email-notification templates. Both options are supported.

Yes. You can upgrade your ClickHelp subscription at any moment, just contact us at sales@clickhelp.com and we'll guide you. Downgrading is also possible at the end of the current subscription period (month, year) — when renewing, you can choose another plan.

If you decide to purchase a subscription, your content will be saved and seamlessly converted to a paid account. However, if you choose not to continue with a subscription, we'll still save your content for an additional week before saying goodbye. But we hope you'll stick around and keep creating with us!

With Standard Branding, we'll put 10 hours of styling work into your documentation portal. This typically covers a customized homepage and a repaint of the reader interface in your corporate colors, giving it a unique look and feel.

If you're looking for something even more tailored to your brand, Advanced Branding includes 25 hours of work. This typically means we can create a custom design for the Reader Interface that's completely different from the existing ClickHelp templates. It's a great way to make your documentation stand out and reflect your brand's personality!

Yes, you can use several payment options, including the wire transfer. So choose the subscription plan you want to pay for, select "Wire Transfer" as the payment method, and follow the instructions. Initiate the wire transfer with your bank, providing all of the necessary information accurately based on the PDF invoice the system provides.

Yes. Even though the prices are in US Dollars, our e-commerce platform supports multiple payment currencies. You can pick any supported currency on the checkout page, the price will be automatically converted.

Yes, you can purchase training, content migration, portal branding services later when you feel a need - our team will be happy to assist. You can also upgrade your ClickHelp subscription to include add-ons. To learn more and get a quote, please contact sales@clickhelp.com.

The prices shown on the Pricing page do not include taxes. After selecting a plan and proceeding to the Checkout page, the system will calculate the applicable taxes based on your business location and provide a final total on your invoice.

CAPs (ClickHelp AI Points) measure your AI usage across all AI Suite tools. Each AnswerGenius query uses 10 CAPs, so your 30,000 monthly CAPs allow 3,000 reader questions. CAPs reset on the 1st of each month and don't roll over. You can monitor usage on the Subscription page and receive automatic email alerts at 70%, 90%, and 100% of your limit. Read more on CAPs →

AI features pause until your limit resets on the 1st of the next month — there are no overage charges, so you'll never get a surprise bill. Readers will see that the AI assistant is temporarily unavailable, but regular search remains fully functional. If you need more CAPs, contact Sales to upgrade your limit at any time.

ClickHelp implements safeguards to detect and filter automated traffic, so only legitimate reader requests are processed. While no system can block 100% of bots, you have additional controls: enable "Power Readers only" mode to restrict AnswerGenius to authenticated users, and use usage alerts to spot anomalies early. If you notice unusual consumption, contact Technical Support — we'll investigate and may provide goodwill CAPs if our logs confirm bot activity outside your control.

Contact Sales to upgrade your monthly limit. For high-volume scenarios, we offer AI Suite MAX — a plan designed for teams that need more than 100,000 CAPs/month. With MAX, we work directly with you to optimize usage and ensure your readers always have access to AI assistance. Contact Sales →