Overview
ClickHelp offers optional AI-powered features designed to enhance your experience when creating or interacting with documentation. These AI features may include content assistance for authors and interactive support for documentation readers, with additional AI-driven functionality potentially added over time. This document outlines how these features operate, how your data is handled, and your rights regarding their usage. By utilizing ClickHelp’s AI-powered features, you agree to these terms as part of ClickHelp’s Terms of Service.
Optional Use and Opt-Out
- Optional Features: AI-powered features are optional. You are free to use ClickHelp fully without activating any AI functionality.
- Activation and Deactivation: You may enable or disable AI-powered features in your account. To fully deactivate all AI features, please contact ClickHelp Support. Disabling AI features does not affect your access to core ClickHelp functionality.
AI Access and CAPs
Some AI features require the use of ClickHelp AI Points (“CAPs”) for access. CAPs are usage units assigned to specific AI operations and are consumed based on the operation performed. CAPs availability and limits depend on your subscription plan or purchased add-ons. CAPs are governed by ClickHelp’s Terms of Use and the CAPs Rates. ClickHelp may adjust CAPs consumption rates at its sole discretion.
Data Handling Principles
- Content Processing: When using AI features, selected portions of your documentation content or user queries may be securely transmitted via API to third-party AI service providers. This transmission is limited strictly to the content required to fulfill your specific request.
- No Personal Data Transfer: AI features are designed for documentation content only. You must not include personal or sensitive information in content submitted to AI. ClickHelp does not knowingly send personal data to third-party AI services.
- No Model Training: Your documentation content and queries are never used to train or improve AI models by either ClickHelp or third-party AI providers.
Data Residency and Processing
- Historical Data Storage: Records of your AI interactions (queries and AI-generated responses) are securely stored within ClickHelp’s infrastructure in the same region where your ClickHelp portal is hosted (e.g., EU or USA data centers).
- AI Processing Location: To generate AI responses, content snippets are processed by third-party AI service providers. These providers, currently including OpenAI, operate servers primarily in the United States and potentially the European Union. Your data may therefore cross regional boundaries during processing.
- Data Retention: ClickHelp stores historical records of your AI interactions (queries and AI-generated responses) securely within your ClickHelp portal infrastructure. These records are retained as long as your account remains active, unless you request their earlier deletion. AI request data is available within your portal for internal analysis, reporting, and quality control.
Third-Party AI Providers
- ClickHelp engages third-party AI providers, such as OpenAI, to power AI features. These providers may process inputs submitted through AI features in accordance with their infrastructure and models.
- Such providers are contractually bound to confidentiality and security standards aligned with ClickHelp’s obligations. Where applicable, this processing is subject to ClickHelp’s Privacy Policy and Data Processing Addendum (DPA). Clients are advised not to submit personal or sensitive data unless explicitly authorized and contractually covered.
- For the most up-to-date information on third-party AI providers and subprocessors, you may refer to our Data Processing Addendum (DPA).
Public and Internal Documentation
- Public Policies: ClickHelp’s general privacy and security policies applicable to customers are available publicly at our Legal page, including Privacy Policy, Terms of Use, Security Policy, and Data Processing Addendum.
- Internal Policies: Information about ClickHelp’s internal security standards, subprocessor lists, and detailed data-handling practices is accessible by request through the ClickHelp Trust Center.
AI Outputs and Limitations
- Accuracy and Verification: AI-generated content is provided “as is” and may contain factual inaccuracies, outdated references, or stylistic inconsistencies. ClickHelp makes no warranties regarding the correctness or legal suitability of AI output. You remain solely responsible for reviewing, verifying, and approving any AI-generated content before using it.
- Limitation of Liability: ClickHelp shall not be liable for any decisions, actions, or consequences arising from the use of AI-generated content. All use is at your own discretion and risk.
Intellectual Property
- You retain full ownership and intellectual property rights to your original documentation content and inputs provided to AI features.
- AI-generated outputs derived from your content are yours to use freely. ClickHelp claims no ownership or intellectual property rights in such outputs.
Further Information and Support
- For any questions, or to disable AI features, please contact ClickHelp Support.
- This AI Terms document serves as ClickHelp’s official policy on data handling and AI feature usage. In case of any conflict between this document and ClickHelp’s general terms, this document governs specifically for AI feature-related matters.