Here’s a stat that’s hard to ignore: in 2023 alone, over 50% of SaaS breaches stemmed from compromised user credentials. And yes — internal portals, documentation systems, and knowledge bases were part of the attack surface.
Now imagine this: A third-party vendor gets hacked. One of your teammates reused their password — and suddenly, someone’s trying to log into your documentation portal. That “someone” shouldn’t be there.
For a growing number of teams, documentation isn’t just for internal use anymore — it’s also a public-facing product, an API reference, a critical touchpoint for partners and customers. That makes it not just valuable, but vulnerable. And yet, most documentation tools still don’t treat it like the security-sensitive asset it is.
Meet 2FA in ClickHelp
Two-Factor Authentication (2FA) adds an extra layer of protection on top of a password. With it, even if login credentials leak, unauthorized access becomes virtually impossible.
We’ve designed our 2FA to meet real-world security demands, without breaking your team’s workflow.
When 2FA matters:
- For regulated industries (finance, healthcare, insurance), where documentation may include sensitive internal procedures or API specs
- For distributed teams, especially when using contractors or external vendors
- For portals that serve customers or partners — where unauthorized edits could have serious consequences
- For companies with SSO disabled — 2FA closes a critical security gap
What we’re launching
- TOTP-based 2FA: Works with popular apps like Google Authenticator, Microsoft Authenticator, or Authy
- Built-in protection against brute-force login attempts
- Per-role control: 2FA is currently available for contributors, aligning with the most security-critical roles in your portal
- No external integrations or plugins — everything is managed directly in ClickHelp
How to enable 2FA
If you’re an existing ClickHelp customer, you can enable 2FA for your contributors in the User Management settings right now — provided it’s included in your purchased license. New customers will have 2FA available by default for contributor roles, depending on their plan.
We’ve made it easy, fast, and reliable — because good security should feel like a product feature, not a burden.
Ready to protect your content like it matters?
Enable 2FA today — Secure your portal now before your next login.
Good luck with your technical writing!
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