Author: ClickHelp Team

Today, June 14, is the International Blogger Day. Or, is it? Turns out there is no official blogger day, but it seems that in 2004 some people did choose this day to celebrate their passion for blogging! And, for the lack of a better date, we decided to join them, because, you know what? Blogging…

Technical writers are no strangers to user experience struggles. Moreover, there’s a separate position in many companies for so-called UX writers. They focus on communication with clients through written content and creating the best user experience. We also look closely into UX when searching for the perfect software for technical writers. This coin has actually…

Technical writing software needs to be able to address many things. Help authoring processes are complex and unique for every company, so HATs have to be universal. One of the serious issues for help authoring tools is dealing with different languages. This problem doesn’t limit itself to just translation, but we’ll talk about this, too….

On this blog, we are talking a lot about technical writing, all aspects of it: tech writing skills, techcomm career paths, salaries of technical writers, types of technical documentation, what it takes to deliver good user manuals, etc. And, all this is interesting as hell, and as soon as one gets involved in the techcomm…

Single sign-on is a buzzword, and it has been in the computer-based industries for a while now. But, what is the exact mechanism behind single sign-on? Why do we trust it so much? There are a lot of questions around this topic, and this is completely understandable – anyone would have questions when their sensitive…

Technical writers use a lot of supplementary tools, not just technical writing software. Some of those are complex and expensive, others are much cheaper and nonetheless manage to do their job just fine. Further you will find the top technical writing tools techcomm specialists all over the world choose to aid them in help authoring….

Documentation branding – a lot of people are doing it, but few know why it is such a necessity. In this post, we will touch upon the main goals of documentation branding and also equip you with the right tool to style your docs in an efficient manner. Why Branding Your Technical Documentation is Good…

Today we are going to talk about a very important topic – how technical writers can create an efficient and healthy work environment at the same time. Most techies love brand new hardware. But, is this fancy keyboard good for you in the long run? How many hours can you stare into this monitor until…

Online documentation was a very logical next step for technical writing. The Internet has become so easily accessible that looking up something online seems like a natural part of our lives. So, storing documentation online is not only a matter of convenience; by now, it has become common sense. Help authoring tools like ClickHelp allow…

We have been developing our help authoring tool, ClickHelp, for quite some time now. It has been a long journey of learning to prioritize things, to listen to feedback and apply it. Different workflows require different functionality, so we have been learning how to balance out our technical writing tool and make it more flexible….