Author: ClickHelp Team

Policies and procedures or a policy and procedure manual is a document that gives employees on all levels the information on how to cope with daily operations, be compliant with laws standards, and regulations, how to make decisions, and establish internal processes. Policies and procedures require a well-prepared documentation strategy. Why Do Companies Need Policies…

Many content creators, technical writers, and other authors face the problem of content form choice. Content forms have the following classification: Long-form content Short-form content Micro content Long-form content provides a lot of information on the topic to say nothing of its depth. The length may vary from 700 to 2000 words. The most vivid…

Studies show that people easier perceive picture instructions than text. I often notice things like that: you may have a brilliant cookbook, but you don’t use it if it contains text only. You are looking for a how-to video or a simple step-by-step instruction with pictures. They are more efficient. The same happens when we…

Who a technical writer is almost everyone seems to understand. But what is implied? To put it shortly, a technical writer is supposed to be a skilled wordsmith that converts complex technical information into easily readable documentation. Besides making accurate and informative instructional content — like tutorials, guides, manuals, customer help sections of websites, etc….

Technical Description – Definition A technical description may be an individual document or a part of some other document. It can consist of only a couple of sentences or be several pages long. Technical description is a type of technical documentation that helps readers understand the product or object described, its features, functions, parts, size,…

To tell the truth, technical documentation is a boring thing to read. If it contains text only, it is even worse. Users hardly ever read docs from cover to cover. They scan them. It looks like that: they jump from title to subtitle, or to text elements that stand out visually (bold or italic font),…

What Is Technical Communication and Who Is a Technical Communicator? The definition of technical communication is the following: it is a type of communication that is aimed at providing readers with clear and accurate information on how to use and maintain products, complete tasks, operate equipment, etc. It is a means of conveying technical information…

What Is a Technical Report? The definition of a technical report is the following: a technical report is a document written by a researcher; it describes how the research was conveyed: its phases, steps, results, peculiarities, etc., and may include deeper details like experimental data and outcome. It is a document that literally guides readers…

A Software Design Document (SDD) is known by different names; it is often called a software design specification, a software requirement document, or technical specs. This is a detailed description of the overall architecture of a piece of software. Why create it? Just imagine: your team has spent several months building a software product, and…

When you write documentation every day, you can’t help noticing that this process has phases and cycles that, in the majority of cases, are the same. They are called Document Development Life Cycle (DDLC). Document Development Life Cycle (DDLC) is a systematic process of document creation that has a cyclic order. Technical writers and content…