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    Author: Elmira

    Elmira

    About Elmira

    Hi, I’m Elmira, as part of the ClickHelp team, I stay updated on the latest trends and best practices in technical writing, user documentation, and project management to bring you valuable insights. My goal is to make your reading experience both enjoyable and impactful. Feel free to explore our blog for more helpful resources and inspiration!

    2022 API Survey by Postman: Points of Interest

    2022 API Survey by Postman: Points of Interest

    It’s the fourth survey made by Postman – the world’s leading API platform. The biggest ever report was held within four weeks in June and July 2022. It contains the thoughts of more than 37,000 developers and API professionals on topics that include the economy, employment, remote work, the tools they use, and their views…

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    Posted in Technical Writing on 10/26/2022

    Component Authoring and Technical Writing

    Component Authoring and Technical Writing

    Every time we come across instructions, manuals, online ‘help’ articles, or other technical documents, we have to deal with the results of component authoring. However, many people still don’t understand what it is and why component content has become the basis of every ‘standard’ text, from a restaurant menu to complex packages of technical documentation….

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    Posted in Technical Writing on 10/12/2022

    Top 5 Courses for Technical Writers

    Top 5 Courses for Technical Writers

    Currently, many content writers are facing the problem of being very limited in choosing the fields where they can apply their skills. These are usually the fields of marketing, PR, GR, advertising, media relations, etc. It means that a content writer is often a copywriter working in the field of the so-called social sciences. The…

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    Posted in TechComm Career Path on 9/28/2022

    Documentation Strategy Explained

    Documentation Strategy Explained

    Documentation strategy is part of the overall business strategy, which contains the vision of the company’s future. Documentation support is needed to put a business strategy into action. Strategic documents are created to describe HR, sales, and marketing strategies. In other words, a business strategy cannot exist without a vast knowledge base (or documentation base)…

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    Posted in Technical Writing on 9/21/2022

    Who Is a Documentation Engineer?

    Who Is a Documentation Engineer?

    As your business grows, the amount of documentation created, stored, and exchanged within the organization increases. The movement of documents, as well as other operations concerning paperwork, has to be monitored and managed on a daily basis. Besides, strategic decisions are to be taken that may refer to such fields as authorization policy, archive management,…

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    Posted in Technical Writing on 9/14/2022

    How to Create a Mobile Application Requirement Document

    How to Create a Mobile Application Requirement Document

    In today’s market, you will hardly get your business idea to work and bring profit if you don’t have a mobile application. People have already gotten used to doing business online and cannot imagine any other way of transacting. A mobile app can attract new buyers, make your company grow, and ‘speak the same language’…

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    Posted in Technical Writing on 9/7/2022

    Best Tools to Create and Manage Technical Documentation

    Best Tools to Create and Manage Technical Documentation

    We live in the era of technology with the rise of the Internet, the Cloud, and the smart world of connected devices. All these are complex and need explanation. For that, we have technical documentation. Such documentation helps users to straighten out even a highly complex product. And sometimes, having documentation for a product is…

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    Posted in Technical Writing on 8/31/2022

    How to Measure and Increase Case Deflection

    How to Measure and Increase Case Deflection

    Imagine that you develop a software product, and your users understand it entirely and don’t need help at all; your support specialists don’t know what to do. Of course, this is an unbelievable situation; even the most popular companies have support departments that work around the clock and respond to various issues. Sometimes, these departments…

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    Posted in Technical Writing on 8/24/2022

    How Can Data Analytics Help Technical Writers

    How Can Data Analytics Help Technical Writers

    Whenever you buy a product, the cost of data analysis is included in its price. No matter what it is, a broom, a rug, a croissant, or some software, you always pay for the data analysis that was carried out to tailor this product, especially for you. This product has reached you because you have…

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    Posted in Technical Writing on 8/17/2022

    Knowledge Manager: The Role, Responsibilities, and Hiring Guide

    Knowledge Manager: The Role, Responsibilities, and Hiring Guide

    Even if your business is dynamic and brings you profit, you can still make it better by introducing a position of a knowledge manager in your company. You may say that you already have a documentation management program, but there is one thing your program does not have. It is strategic thinking and communication skills….

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    Posted in TechComm Career Path on 8/10/2022