Author: Elmira

Managing content effectively can be a real challenge. That’s where Content Management Systems (CMS) step in. If you need a system where: then a CMS is likely the right solution. However, the world of CMS is more nuanced than just “WordPress versus Drupal.” There are several CMS types, each designed for specific scenarios. Understanding these…

Crafting a Request for Proposal (RFP) is a critical step in any project that requires outside expertise. A well-written RFP acts as a compass, guiding potential vendors toward solutions that meet your needs. A poorly written one, however, can result in wasted time, irrelevant proposals, and projects that fail to deliver. This article reveals how…

Documentation is the lifeblood of any organization, but simply creating it isn’t enough. Effective management throughout the entire lifecycle—from creation to archiving—is essential. Consider a team where developers avoid using a version control system (VCS). Each works independently, storing code in personal locations. If a developer leaves without documenting their files, the team may lose…

Today, delivering excellent customer support is essential for business success. Customers expect quick, accurate answers to their questions, and companies are continually searching for the most efficient and cost-effective ways to meet these demands. Two popular solutions for handling customer inquiries are FAQ (Frequently Asked Questions) systems and AI-powered chatbots. While both aim to streamline…

In modern business, a strong foundation is essential for long-term success. One often-overlooked but critical component of this foundation is the Policy and Procedure (P&P) Manual—a comprehensive guide outlining the rules, guidelines, and processes that govern an organization’s operations. More than just a set of rules, a P&P manual is a living document that fosters…

Onsite hosting has been the de facto standard for businesses for decades—but then cloud computing came along. The key benefits of cloud computing are scalability and “right-sizing.” If the bill from one provider is too high, you can explore alternatives. In addition to major players like Google Cloud, AWS, and Azure, smaller data centers may…

Imagine that you have recently started a new role as a TW (technical writing) specialist at a software company that develops cloud-based solutions. Your main responsibility is to overhaul and organize the company’s technical documentation. This includes migrating existing content, ensuring consistency, and establishing workflows for review and publication. Localization and translation will also need…

Ever spent more time managing files than actually working on your documentation? You’re not alone. Whether it’s hunting down that one image buried somewhere deep in your folders or juggling dozens of assets for a release, file management can quickly become a productivity killer. That’s why we rebuilt the file manager from the ground up…

Ever hit that F1 key in a Windows app and see a helpful window pop up? Chances are, you’ve stumbled upon a CHM file! Think of them as little digital books, bursting with info and ready to guide you through software, explain tricky tech, or even just offer a good read. This guide is your…

Insertion of videos into your content is one of the most effective ways to engage and educate users. Whether you’re creating a user manual, a knowledge base, or a web help system, videos can explain complex processes more clearly than text alone. Inserting videos in ClickHelp is simple and flexible, allowing you to include visual…