Technical Writing Blog

In IT, AI is often used to help create documentation, such as API specifications, runbooks, and onboarding guides. But AI can only work well if the source content is accurate and well-structured.  When documentation is outdated, inconsistent, or poorly structured, it creates what is known as content debt. AI working with such documentation can produce…

Many developers and creatives use tools like Notion, Obsidian, ClickHelp, and others to organize their knowledge. These platforms allow easy categorization and tagging of articles, code snippets, and other resources, enabling users to maintain a structured library of information that is quickly accessible when needed. Some professionals prefer dedicated knowledge management systems such as Roam…

Imagine you’ve added AI to your company. It pulls answers from your knowledge base and auto-completes responses as you type, speeding up the work of support teams. It also summarizes conversations and automatically resolves simple inquiries. Chat functionality is included as well, directing routine questions and escalating to a human agent when necessary. This allows…

Today, delivering excellent customer support is essential for business success. Customers expect quick, accurate answers to their questions, and companies are continually searching for the most efficient and cost-effective ways to meet these demands. Two popular solutions for handling customer inquiries are FAQ (Frequently Asked Questions) systems and AI-powered chatbots. While both aim to streamline…

Artificial intelligence (AI) and machine learning (ML) are revolutionizing businesses worldwide, driving innovation and transforming operations across industries. As these technologies continue to evolve at a rapid pace, the demand for precise, clear, and comprehensive documentation has never been greater. This growing need has given rise to a new role: the AI Documentation Specialist —…

In the artificial intelligence ecosystem, many businesses have turned to tools like ChatGPT to streamline their operations, enhance customer interactions, and increase overall efficiency. As a result, a whole ‘generation’ of companies in fields such as IT, data privacy, and marketing became highly dependent on ChatGPT for various tasks, from content creation to automating customer…