Technical Writing Blog

Most teams do documentation review — but rarely in a consistent or structured way. Someone skims a topic for typos, someone else checks technical details “when there’s time,” and approval often happens informally in Slack or email. As a result, very different activities are all called documentation review: analyzing support tickets to decide what to…

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Adding a line in Microsoft Word is a simple way to visually separate sections, improve a document layout, or highlight important information. Whether you want a horizontal or vertical line, Word offers several methods to help you insert lines quickly and efficiently. This guide will show you how to add lines using the keyboard, ribbon,…

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Checkboxes are a powerful feature in Microsoft Word, allowing users to create interactive lists, forms, and checklists. For instance, a technical writer might use checkboxes in a user manual for creating a step-by-step troubleshooting checklist. This would allow the readers to check off each step as they go through the steps toward the resolution of…

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Knowledge graphs offer a transformative solution, turning disconnected documents, terms, and processes into a unified, intelligent network of information. By adding semantic meaning and context to content, they make documentation easier to search, navigate, personalize, and maintain at scale. Continue reading »

A Table of Contents (TOC) in Microsoft Word helps readers navigate long documents by listing headings with page numbers. Below you’ll learn how to insert, create subsections, customize, and update a TOC in Word—and how the ClickHelp TOC solves multi-author and web-publishing needs. Why You Need a Table of Contents in Word A table of…

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Sometimes, when you try to insert a signature into a Word document, the image may appear distorted or enlarged. Even if you delete it and try inserting a new signature line or copy it from another file, the same issue can occur. Adjusting the box size often just increases the zoom, making the signature appear…

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Deleting a page in Microsoft Word can sometimes be tricky, especially when the page is blank, hidden behind formatting, or in the middle of a complex document. This guide explains why you may not be able to delete a page, and shows step-by-step methods to remove any page safely, including solutions for iOS Word and…

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Your most experienced writer just left the company. A week later, the new hire asks: “Where do I even start?” Half your content structure existed only in one person’s head. The other half? Scattered across Google Docs in three different shared drives, a wiki that hasn’t been updated since 2022, Slack threads that are now…

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Documentation plan is a planning document used to outline a strategy for generating, managing, and distributing documentation for an organization or project. It serves as a roadmap to ensure that all necessary content is created, structured, and made accessible to stakeholders. A well-structured documentation plan is valuable as it facilitates communication, ensures consistency, and provides…

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