Technical Writing Blog

Many traditional documentation formats, such as static PDFs, linear Word documents, and simple web pages, no longer meet users’ expectations for engagement. Studies show that typical completion rates for static e-learning courses and MOOCs (Massive Open Online Courses) are less than 25%, suggesting inefficiency in one-size-fits-all linear content delivery. Interactive documentation and dynamic training, however,…

iiRDS (Intelligent Information Request and Delivery Standard) is an open, vendor-neutral specification designed to enable more intelligent, context-aware delivery of technical information. It allows organizations to package and deliver documentation so that users and systems can find exactly what they need, when they need it, across various platforms and devices. A common misconception is that…

What Is a Support Site? A support website is a centralized platform designed to provide comprehensive assistance to consumers of a service or product. It serves as a web-based, single point of access where users can find answers, resolve issues, and access resources with minimal direct interaction with support staff. Typically hosted online, a support…

Customer support has undergone a revolution. What was once a phone-centric, agent-dependent process has transformed into a digital-first, self-service-driven ecosystem. This shift isn’t just incremental—it has fundamentally redefined how businesses interact with their customers, drastically reducing costs, accelerating issue resolution, and giving users unprecedented autonomy. Customers expect support anytime, anywhere. Millennials and Gen Z, in…

Clean, effective code is only half the battle for software developers. The other half is thorough documentation, which makes your work visible, maintainable, and scalable. Whether you work alone or in a team, good documentation bridges the gap between people and code, simplifying collaboration and future updates. This article will guide you through the fundamentals…

Managing content effectively can be a real challenge. That’s where Content Management Systems (CMS) step in. If you need a system where: then a CMS is likely the right solution. However, the world of CMS is more nuanced than just “WordPress versus Drupal.” There are several CMS types, each designed for specific scenarios. Understanding these…

Effective project management plays a critical role in achieving organizational goals and enhancing team efficiency. Whether you run a large enterprise or a small business, the right project management software can simplify processes, improve collaboration, and contribute to your success. In this article, we’ll explore the key features of project management software, why it’s essential…

If you’re trying to become more organized, efficient, and—most importantly—ensure tasks don’t slip through the cracks, it’s time to consider task management software. At the same time, you might be hesitant to adapt software to fit your strategy and make it work for you. You’re likely looking for an out-of-the-box solution—something you can start using…

Document collaboration software has become essential in today’s digital world, where teams need to stay aligned and work seamlessly together. Whether your business is creating technical documentation, marketing content, or internal knowledge bases, the right collaboration tool can automate workflows, improve communication, and significantly boost productivity. As remote work and distributed teams become more common,…

User assistance (UA) is essential for helping users navigate and use software applications effectively. It is closely tied to user onboarding, enabling users to quickly understand and experience the value of your app. Traditional static documentation is no longer sufficient, as users increasingly expect interactive and engaging learning experiences. To meet these evolving expectations, organizations…