Technical Writing Blog

While working on a project, you may often feel that knowledge slips through your fingers like sand. During the creation of a deliverable, you’re fully immersed in the content—it’s fresh in your mind. But once the project ends, it’s as if you hit a reset button. This can be frustrating, especially when past experiences could…

Having a structured publishing pipeline is essential for creating and maintaining comprehensive documentation. This process often begins during the development phase and continues through post-release analysis. Different companies may have varying approaches to documenting code and features. Unfortunately, most companies either do not have a documentation SOP or have one that is not mandatory. However,…

Effective collaboration is essential for any organization that wants to succeed in today’s fast-paced environment. A well-defined collaboration strategy fosters not only teamwork but also productivity and creativity among employees. In this article, we will take a closer look at what a collaboration strategy is and give an overview of ClickHelp as a tool for…

Data-driven decision-making is essential for success. Consider an IT company that has just secured a large contract to develop a state-of-the-art software solution for a high-profile client. As the project progresses, numerous challenges arise related to resources, timelines, quality assurance, and client expectations. The company cannot afford to operate without comprehensive reports. Performance reports will…

Knowledge is more than a collection of facts and figures; it’s a multi-dimensional concept that encompasses various forms and types. These include tacit knowledge, tribal knowledge, explicit knowledge, social knowledge, cultural knowledge, and procedural knowledge. In today’s article, we will explore each of these types and their unique characteristics. Understanding Variants of Knowledge Tacit Knowledge:…

Businesses are constantly striving to enhance the client experience and stay ahead of the competition. Perhaps one of the best ways to do this is by offering them a client portal – an online access point where customers can obtain information, support, and services 24/7. A strong example is a financial advisory firm that provides…

In this wide open space for content creation, which spans text, images, and video files, Microsoft Word has long been at the forefront as the go-to word processing tool for countless professionals and casual users alike. Not everyone finds MS Word meeting their specific expectations. Whether it’s due to personal preference or other reasons, many…

Effective corporate communication and knowledge sharing are the basic factors of success. You can ensure their implementation via a corporate wiki. A corporate wiki is a type of business wiki that functions as an internal knowledge base software where employees can share information, collaborate, and access the company’s knowledge from a single platform. Take, for…

To thrive in today’s fast-paced market, companies must adopt strategies that ensure efficiency and cohesion. One of the best ways to gain a winning edge is by ensuring your team is aligned and that all processes run like clockwork. Process documentation is a critical defense in achieving this. By developing a detailed guide for task…

Customer service is the lifeline of every enterprise in a fast-moving, technology-driven world. Companies are constantly seeking new avenues for customer satisfaction due to the growing demand for instant responses. As the world rapidly embraces AI, customer service is evolving along with it. This article will explore the types of customer service, current trends, and…