Technical Writing Blog

Information Management (IM) is a critical feature of modern organizational strategy, encompassing the systems and processes necessary for the effective creating, managing, and disseminating information. IM ensures that the right people have access to the right information at the right time, enabling the organization to utilize data strategically to achieve its objectives. Information Management refers…

Imagine a mid-sized company, let’s call it “CodeCrafters,” that has not yet adopted a knowledge management portal. The technical writers at CodeCrafters face a challenging and inefficient work environment typical of the pre-digital era. They rely on a disjointed system of document management, using a combination of local drives, shared folders, and email to create,…

Let’s start with considering a hypothetical AI startup that develops a revolutionary natural language processing (NLP) platform. Despite the groundbreaking nature of their technology, the startup fails to provide any technical documentation detailing how developers can integrate their APIs, customize models, or troubleshoot common issues. As a result, potential investors are skeptical about the startup’s…

Clear and comprehensive API documentation is crucial for developers building applications that interact with APIs. With the right tools, creating detailed reference docs, tutorials, and other API documentation can be much easier. In this article, we’ll compare some of the top API documentation software and tools available in 2025 based on features, ease of use,…

If you are facing a situation when multiple employees are constantly asking the same questions or needing guidance on the same topics, and new employees require a significant amount of time and resources for onboarding and training, it may indicate a lack of easily accessible information within the company. In such cases, a knowledge base…

It may be difficult to believe, but not so long ago content used to be created without using Component Content Management Systems (CCMS). This presented certain challenges for technical writers, challenges that we have all but forgotten today. For example, inconsistencies, redundancies, and inefficiencies in the content production workflow due to poor version control and…

In recent years, there has been a significant transition of educational technologies to an online format. This shift has led to the widespread adoption of various digital tools and platforms aimed at facilitating remote learning. Consequently, we are currently witnessing the emergence of novel educational formats, including virtual classrooms (such as Zoom, Google Meet, and…

Diataxis calls itself a “systematic approach to technical documentation authoring.” In a nutshell, it’s a framework for building your documentation. It puts the needs of the reader—the person we’re writing our documentation for—as a priority and the cornerstone of documentation creation. In the center of the Diataxis are four distinct user needs and four documentation…

Regardless of experience level, it is essential for technical communicators to stay current with emerging trends and industry best practices. Attending conferences is one of the finest methods to achieve this. In 2024, excellent technical communication conferences will be held all over the world, offering opportunities to learn new skills, connect with other professionals, and…

In 2025, technical writers will have better tools than ever to create, edit, and publish professional documentation and other complex content. Read on for an inside look at the very best authoring solutions that technical writers should have on their radars to work smarter and more efficiently in 2025, crafting everything from a simple how-to…