Have you ever wondered how your users really interact with your documentation? You create guides, articles, and FAQs, but do you know which answers actually help your users solve their problems?
At ClickHelp, we created a tool called AnswerGenius — an AI-powered assistant built right into your documentation. It allows users to ask questions directly within the docs and instantly get relevant answers. This way, they can find the information they need faster, while reducing the load on your support team.
With this release, we’re introducing AnswerGenius analytics, which provides clear insights into user interactions, popular questions, and overall engagement. You can see exactly how users leverage your documentation, identify opportunities to optimize content, and make data-driven improvements.
Managing your subscription can be tricky, so we’re introducing Monthly Subscription Expiration Notifications. They help you stay informed about upcoming renewals and ensure uninterrupted access to ClickHelp.
AnswerGenius Analytics: Gain Clear Insights into User Engagement
Knowing what works for your users is the first step to improving your content — and even more, to understanding how your product is actually used and perceived. When managing documentation, it’s important to understand which questions users ask most often so that you can focus on improving high-impact content. While Full Text Search reports already give you insights into what users are looking for in your documentation, AnswerGenius analytics takes this a step further. By analyzing user questions in chat, you get more context and a clearer picture of the real issues and pain points your users face.
The data provides a window into your users’ real concerns and priorities. Instead of looking only at documentation quality, you can now uncover how your product is experienced and understood by the people who use it every day.
AnswerGenius analytics lets you see which questions are asked, how well they are answered, and where improvements are needed. Tracking the success rate of answers helps identify gaps and enhance the overall user experience. Reviewing interactions in detail, including each question and its corresponding answer, provides insights into usage patterns and helps optimize topics.
With the new analytics, you get comprehensive visibility through analytics cards covering:
- total questions,
- success rate,
- session activity,
- and detailed information about each question.
You also have full access to answers and their related topics or publications, providing a clear demonstration of the value AnswerGenius brings to both users and stakeholders.
From Answers to Insights: The Next Evolution of AnswerGenius
From now on, AnswerGenius will live inside your documentation portal, helping users get instant answers and giving you visibility into their needs. Looking ahead, we’re taking this a step further with AnswerGenius Embedding — a new feature that will allow you to place the AnswerGenius chat anywhere: on a website, in an app, or within any client-facing product.
With this AI search integration, AnswerGenius evolves from being part of your documentation portal into a universal platform for gathering user feedback, capturing questions and interactions at every stage of the user journey. This means you can collect insights exactly where your users are interacting with your product, providing richer context and a more complete picture of what matters to them.
Want to learn more and join the waiting list for the closed beta of AnswerGenius Embedding? Email us at sales@clickhelp.com.
Reimagining the Reader Experience: The Biggest Update to Come
We’re preparing a major update to the core of the platform — the New Reader UI, a complete redesign of the reading experience.
Users will notice a significant increase in speed, making navigation, reading, and searching through content seamless and effortless. The new interface will come with enhanced SEO capabilities, making it easier to optimize your content for discoverability both internally and through external search engines. Finally, the updated design will include expanded theming and layout options, so you can better align the reader with your brand while keeping the focus on content.
Together, these improvements help your team deliver clearer, more accessible content — and ensure users can rely on your documentation as the fastest path to answers.
Want to be among the first to see the new interface and join the beta test? Email us at sales@clickhelp.com.
Monthly Subscription Expiration Notifications: Never Miss a Renewal
We’re also adding Monthly Subscription Expiration Notifications — so you always know when a renewal is coming up. These reminders help you plan ahead, manage budgets, and ensure uninterrupted access to ClickHelp for your team.
Ready to Try It Out?
AnswerGenius analytics and Monthly Subscription Expiration Notifications are already available in the October release. Trial users can start exploring Analytics today, while existing customers will receive access as part of the upcoming general rollout. Want to make the most of these updates?
Book a demo with our team to see the features in action.
Good luck with your technical writing!
ClickHelp Team
Author, host and deliver documentation across platforms and devices.
