Technical Writing Blog

Customer support has undergone a revolution. What was once a phone-centric, agent-dependent process has transformed into a digital-first, self-service-driven ecosystem. This shift isn’t just incremental—it has fundamentally redefined how businesses interact with their customers, drastically reducing costs, accelerating issue resolution, and giving users unprecedented autonomy. Customers expect support anytime, anywhere. Millennials and Gen Z, in…

We’re rolling out improvements that make everyday work simpler: AnswerGenius now gives more complete answers in chat (and does it faster), the Reader UI aligns with WCAG 2.2 AA, the improved File Manager is built into the Topic Editor, imports from MadCap Flare bring index keywords, and WebHelp search in Japanese gets a small boost….

A Table of Contents (TOC) in Microsoft Word helps readers navigate long documents by listing headings with page numbers. Below you’ll learn how to insert, create subsections, customize, and update a TOC in Word—and how the ClickHelp TOC solves multi-author and web-publishing needs. Why You Need a Table of Contents in Word A table of…

Manuals are a valuable resource in guiding end-users, technicians, and personnel to operate products, perform tasks, and adhere to procedures. This is particularly relevant in IT, where technological complexity demands accurate, well-organized documentation. Understanding the different types of manuals enables organizations to develop tools that simplify product usage, enhance safety, and improve efficiency. This article…

Sometimes, when you try to insert a signature into a Word document, the image may appear distorted or enlarged. Even if you delete it and try inserting a new signature line or copy it from another file, the same issue can occur. Adjusting the box size often just increases the zoom, making the signature appear…

Deleting a page in Microsoft Word can sometimes be tricky, especially when the page is blank, hidden behind formatting, or in the middle of a complex document. This guide explains why you may not be able to delete a page, and shows step-by-step methods to remove any page safely, including solutions for iOS Word and…

Many developers and creatives use tools like Notion, Obsidian, ClickHelp, and others to organize their knowledge. These platforms allow easy categorization and tagging of articles, code snippets, and other resources, enabling users to maintain a structured library of information that is quickly accessible when needed. Some professionals prefer dedicated knowledge management systems such as Roam…

Imagine you’ve added AI to your company. It pulls answers from your knowledge base and auto-completes responses as you type, speeding up the work of support teams. It also summarizes conversations and automatically resolves simple inquiries. Chat functionality is included as well, directing routine questions and escalating to a human agent when necessary. This allows…

Your most experienced writer just left the company. A week later, the new hire asks: “Where do I even start?” Half your content structure existed only in one person’s head. The other half? Scattered across Google Docs in three different shared drives, a wiki that hasn’t been updated since 2022, Slack threads that are now…

Have you ever wondered how your users really interact with your documentation? You create guides, articles, and FAQs, but do you know which answers actually help your users solve their problems?  At ClickHelp, we created a tool called AnswerGenius — an AI-powered assistant built right into your documentation. It allows users to ask questions directly…