Technical Writing Blog

The rate of chronic diseases constantly grows with early diagnosis and treatment. It all leads to an increasing number of patients undergoing diagnostics and surgical procedures. Such a rise is fueling the demand for medical devices. And medical devices, in their turn, become more sophisticated and complex; at the same time, they require users to…

A new year has come, and we are excited to meet what it will bring us. Of course, we cannot divine what the future will be like. But we can discuss the most widely spread tendencies that will take place in 2022 as we did in the past years. Let’s stick to our nice tradition…

The year 2020 has turned the conferencing upside down, and events in 2021 have primarily been online due to the COVID-19 pandemic. As we approach 2022, many events that were canceled or held online-only are planning a big off-line comeback. So if you didn’t get the chance to visit in-person tech events in 2020 and…

When most people hear the word “hat”, they think about headwear. But for technical writers, this is an abbreviation of a help authoring tool (HAT). Help Authoring Tools are used by technical communicators and software authors to create, publish, and distribute help files, manuals, and documentation. What Is a Help Authoring Tool? Help Authoring Tools…

Success in the manufacturing industry depends on how everything works, so creating standard work by clearly defining and structuring what is done is crucial. Process, procedure, and work instructions are created to standardize and control work. And there are distinctive characteristics between these three types of documentation, which often cause confusion in their application. So…

What are the SEO peculiarities of online technical content creation? Of course, if you write password-protected user manuals covering sensitive information, SEO is the last thing you’ll care about. But what if you write public user manuals and knowledge bases, and your aim is to make them available to as many people as possible? Right,…

Behind all the shiny publicity that encourages consumers to buy your products, it is the technical documentation that helps them get the best experience from their purchase and successfully use it. When you show your product to the world, you reach out to technical translations, from user manuals to safety advice and warnings; translation of…

Today’s reality shows us that technology is integrated into our everyday life so that we can’t imagine doing simple things without electronic gadgets and smart devices. We study, communicate, consult doctors, buy food, tickets, clothes, and do far more things with the help of apps, websites, and other software products. Have you ever thought of…

You know your product is fantastic. You’d like your customers to know it, too. And if you’re selling something more complicated than a nail, you cannot ignore the importance of user documentation. According to Forrester Consulting – over 70% of customers prefer to use the self-service customer support option. User documentation is an irreplaceable help…

Policies and procedures or a policy and procedure manual is a document that gives employees on all levels the information on how to cope with daily operations, be compliant with laws standards, and regulations, how to make decisions, and establish internal processes. Policies and procedures require a well-prepared documentation strategy. Why Do Companies Need Policies…