Technical Writing Blog

Hello everyone! This is Vasilisa, the editor-in-chief of ClickHelp Technical Writing Blog. Nice to meet you, our dear readers! In fact, our editors were preparing another blog for today, but… I’d like to share some awesome news with you. The beginning of June was great for our editorial: we discovered that our Telegram channel hit…

It doesn’t matter what kind of goal your business has at the moment (better understanding of customers’ needs, investigating new trends, creating high-quality online help, etc.), data and information always have a crucial role. What we see today is that there are so many services, tools, and apps; some of them solve totally different problems,…

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. Nelson Mandela Every technical writer knows the single-sourcing method that emerged more than 30 years ago. It increases the reuse of existing written content instead of…

Imagine a situation: you are to master a piece of software but you don’t know what to begin with. And you find a user guide for your product. You start looking it through and see that it contains information in a wide variety of languages. The first idea that comes to your mind is: what…

Facile pen, subject knowledge, and ability to transform technical subtleties into clarities for the end-users – these are must-have talents for a technical writer. Indeed, there’s more to it – we have already written about the skills of a good tech writer. Today we’ll focus on how technical writers start a new documentation project, what…

Launching your own startup, one may face a lot of issues related to establishing processes (sales, marketing, support, production, employment, etc.), fine-tuning them, and finding a niche that will help you grow. Software is a must in any business today as it solves the majority of the above-mentioned problems. Even businesses that, on the surface,…

New words and phrases tend to somehow miraculously seep into our everyday life. This is regular for the world of modern technology. And as a person working closely with words and technology, have you ever wondered how these words are born? Some of the technical terms contain entertaining facts, so you can impress your friends…

Last year has drastically changed our reality, and a lot of companies still work remotely. They’ve managed to establish their processes online, which is a miracle. Hiring and onboarding new employees has gone online as well, and it requires a new way of organization. Let’s see how to succeed in this latest virtual process to…

It’s hard to imagine our lives without the Internet here and now. It is our go-betweener in communicating with those far away; watching movies, listening to music, playing games on the web, and even reading technical documentation. Virtual reality absorbs us so much that it makes sense that such technologies as AR, VR, MR, and…

Technical drawing today is an essential part of technical documentation. Such industries as civil engineering, architecture, shipbuilding, aerospace engineering, astronautics, or medical engineering can’t help using technical drawings. Those technical writers who work on documentation like that, are to be able to create technical drawings using special software. I should say, that is another must-have…