Technical Writing Blog

Single sign-on is a buzzword, and it has been in the computer-based industries for a while now. But, what is the exact mechanism behind single sign-on? Why do we trust it so much? There are a lot of questions around this topic, and this is completely understandable – anyone would have questions when their sensitive…

Technical writers use a lot of supplementary tools, not just technical writing software. Some of those are complex and expensive, others are much cheaper and nonetheless manage to do their job just fine. Further you will find the top technical writing tools techcomm specialists all over the world choose to aid them in help authoring….

Documentation branding – a lot of people are doing it, but few know why it is such a necessity. In this post, we will touch upon the main goals of documentation branding and also equip you with the right tool to style your docs in an efficient manner. Why Branding Your Technical Documentation is Good…

Today we are going to talk about a very important topic – how technical writers can create an efficient and healthy work environment at the same time. Most techies love brand new hardware. But, is this fancy keyboard good for you in the long run? How many hours can you stare into this monitor until…

Online documentation was a very logical next step for technical writing. The Internet has become so easily accessible that looking up something online seems like a natural part of our lives. So, storing documentation online is not only a matter of convenience; by now, it has become common sense. Help authoring tools like ClickHelp allow…

We have been developing our help authoring tool, ClickHelp, for quite some time now. It has been a long journey of learning to prioritize things, to listen to feedback and apply it. Different workflows require different functionality, so we have been learning how to balance out our technical writing tool and make it more flexible….

Nothing is steady in our world. Some things fall back, others evolve. If we take a look at technical writing from this perspective, we can see that this field is developing and growing, the future of technical writers is looking good. We already mentioned in this blog a lot of spheres that employ technical writers….

Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without contacting support. What it usually means for a company is saving money! The fewer cases are opened by the support team the fewer people you need to employ to answer these questions – profit! Well,…

Technical writers perform different tasks in different spheres. One might think that their only job is creating instructions, but this can’t be further from the truth. Technical writing is many things, white papers and scientific articles among them. Trying to foresee the audience’s reaction is obligatory with such texts. And, mind you, it can be…

How do you know if your technical documentation is any good? And, most importantly, how do you fix it if it’s not good enough? Well, there are certain key points that you will need to analyze to make sure your team creates top-shelf user manuals. We wrote a post on bad and good documentation examples…