Technical Writing Blog

Ever hit that F1 key in a Windows app and see a helpful window pop up? Chances are, you’ve stumbled upon a CHM file! Think of them as little digital books, bursting with info and ready to guide you through software, explain tricky tech, or even just offer a good read. This guide is your…

Insertion of videos into your content is one of the most effective ways to engage and educate users. Whether you’re creating a user manual, a knowledge base, or a web help system, videos can explain complex processes more clearly than text alone. Inserting videos in ClickHelp is simple and flexible, allowing you to include visual…

Artificial intelligence (AI) and machine learning (ML) are revolutionizing businesses worldwide, driving innovation and transforming operations across industries. As these technologies continue to evolve at a rapid pace, the demand for precise, clear, and comprehensive documentation has never been greater. This growing need has given rise to a new role: the AI Documentation Specialist —…

HTML, or HyperText Markup Language, is the backbone of web development. It provides the structure and layout for web pages, enabling developers to create visually appealing and user-friendly sites. Whether you’re a complete beginner or looking to sharpen your skills, this guide will walk you through the essentials of HTML—from basic tags to advanced features—ensuring…

Embedding math equations in documents enhances clarity and professionalism, particularly in academic, scientific, and technical writing. This comprehensive guide will walk you through the reasons for embedding equations, the tools available for various formats, and best practices to ensure your equations are displayed correctly. Why Embed Math Equations? (Use Cases & Benefits) Quite often, users…

Clarity in writing is more important than ever. Whether you’re crafting a blog post, a technical report, or marketing copy, making your writing easy for readers to understand can significantly impact engagement and comprehension. This is where readability scores become essential. In this article, we’ll explore what readability scores are, why they matter, the most…

In presenting new information, clarity is more essential than ever. Whether you’re addressing students, experts, or a general audience, your message must be easy to understand. That’s where readability formulas come in. One of the most established, well-researched, and widely used tools is the Dale-Chall Readability Formula. Known for its precision and application in education,…

Effective project management plays a critical role in achieving organizational goals and enhancing team efficiency. Whether you run a large enterprise or a small business, the right project management software can simplify processes, improve collaboration, and contribute to your success. In this article, we’ll explore the key features of project management software, why it’s essential…

Your documentation used to just sit there.You wrote it. You published it. Maybe someone read it. But things have changed. Your documentation is no longer just written and published—it’s a living, collaborative workspace used by teams across countries and time zones. It helps your customers solve problems, powers integrations, and shapes how your product is…

Today, the ability to seamlessly insert links into your content is crucial. Whether you’re working on a document, crafting an email, or building online help, hyperlinks are the key to connecting information and guiding users through a web of resources. In this article, you’ll learn how to effectively insert hyperlinks in various scenarios, including an…