Technical Writing Blog

At the beginning of time, the era of mechanical keyboards started. They were big, heavy, and pretty expensive. And, their clicking sound was deafening like thunder. Then, appeared the Others – the cheap chiclet keyboards. They met in the final battle, and the mechanical keyboards fled the battlefield. Cuz people like things that do not…

Picture this: You love movies, but you hate driving to the theater. You also hate the loud munchers and the chatterboxes who distract you from the plot. Oh, and there’s that one incredibly tall person who always sits in front of you. So, you decided to turn your living room into a home theater. You…

We wanted to start this blog article by explaining the importance of software documentation. But do we really need to do this? Technical documentation is the bridge between you, your customers, and the prosperity of your business. Of course, it is important. There are several ways companies can go to handle their user guides. Some…

Technical writers are specialists who can explain technically sophisticated things in simple terms, understandable for a specific audience. They know how to write and at the same time understand the engineering and technologies. Technical writers often face software errors which were missed by the testers for some reason. That’s why the ability to create a…

Monospaced fonts or non-proportional fonts are the ones where any symbol has the same width which is often achieved by adding more empty space before and after a letter or a character. Monospaced fonts always remind us of programming, code, hackers and such. It is no coincidence these fonts are used in application development IDEs….

Introduction For the first time I faced such a phenomenon as a version control system during the process of creating my own website. New ideas appeared all the time during the development process, and each new version I had to hold in different folders on the hard disk that soon led me to utter confusion,…

Technical Support never sleeps. We are lucky to live in this customer oriented world. But for those who make it all happen – support workers – it can be tough at times. Especially, when people need to deal with the same questions from day to day. Yes, support can turn into a sad Groundhog Day…

PDF and Word are on the list of the most used text formats. The dominance of Microsoft Word files is explainable – Microsoft Office is the king of desktop text editors for Windows users. But, why is PDF so popular? According to this 2014 research by Duff Johnson, PDF is very strong on the web….

Music is forever – or so they say. But, there’s definitely some truth in this statement. While some forms of art are lost and forgotten, music is something that has been accompanying people for thousands of years without losing its momentum. Tutorial videos can sound awkward without a background track, same goes for promo videos,…

ClickHelp continues to become even better with every update, helping companies with their online documentation efforts! Welcome our latest February 2017 update: 160+ platform enhancements. 30+ features added per user requests. Improved branding settings. Import and Export enhancements. Extended API for better integrations. And a lot more! We love to hear your feedback and ideas,…