Technical Writing Blog

When you need to create user documentation, one thing you start thinking about is how this documentation will look like. Apparently, you can write great content and describe all the features for users. But what about the style, layout, fonts, colors, background, etc.? Even if you think that developing some special design for user manuals…

Great news for technical writers and documentation developers – our online documentation tool has got even better and nicer! Totally responsive reader UI, automatic translation support, absolutely beautiful portal and documentation templates, improved WebHelp format and much more! In this post, we will tell about some of the improvements of our online documentation platform. Keep…

In this post, our authentication expert will share his experience with user authentication. We’re sure you will recognize yourself at times, and will realize some issues with the password handling approaches you take. We will end up explaining very technical aspects of Single Sign On in pretty simple words, step by step. A Long Path…

We are often blogging about technical writing, web development, CSS, software documentation and all the technical stuff. Today, we are going to change the habits and turn from tech to beauty – this is a review of some great web resources with free graphics. You will learn something new about the CC0 license, smoking mantis,…

We continue our review of free tools for technical writers and software documentation authors. Last time, we talked about image and video editing tools for software documentation writers. In this blog post, we are going to cover an important field with ever growing influence – community and social networking, as well as the way to…

Technical writing is a very broad term, it is much more that just ‘writing’ stuff. It often involves design, graphics creation, video authoring, community building, and more. And the good news is that most of these tasks can be solved with free tools and services. In this post series, you will learn more about such…

Receiving feedback is crucial for all companies. This is the best way of finding out what route you should take in your product development, which help topics are poorely written, or what questions remain open after reading a user manual. How do I Get User Feedback? Product documentation is a perfect platform for getting feedback…

‘Getting things done online’ seems to be the main trend in the product documentation field now. And, this is not only a matter of user manuals – all text editing goes online. Millions of people create documents in web applications like Google Docs. Even though it lacks some MS Office functionality, this service has become…

Many software companies who develop Windows desktop applications still ship their software help systems in the CHM format (Windows Help File, HTML Help). In this post, we’ll talk about an alternative format (Web Help) and the transition path. If you look at the CHM format (Microsoft Compiled HTML Help), you will realize that it is…

We are proud to present the latest version of our modern online documentation solution – the October 2015 update of ClickHelp! This release adds a lot of usability improvements. Now you have better content pasting modes for WYSIWYG to handle content coming from MS Word and External web pages; extended YouTube video support and the…