Technical Writing Blog

There is an old saying: Knowledge is knowing a tomato is fruit; wisdom is knowing not to put it in a fruit salad. This is fully applicable to distinguishing data, information, and knowledge. While the difference between these concepts is significant, today data, information, and knowledge have become universally interchangeable terms. However, understanding the distinctions…

For years, MadCap Flare has been the trusty sidekick for technical writers, a tool packed with features that let you create content once and blast it out in a gazillion different formats—think web help, PDFs, mobile guides, you name it.  But let’s face it: the tech landscape is always shifting, isn’t it? Suddenly, everyone’s talking…

Effective employee training is essential in today’s business environment, as it helps build a knowledgeable and skilled workforce. One of the most powerful tools for achieving this is an in-house company wiki or knowledge base. These web-based repositories not only serve as a foundation for training but also enable employees to share information and collaborate….

We often hear the term “customer-facing documentation,” but the problem is that it is frequently an afterthought. In fact, customer-facing documentation is “born” during the testing process and can be viewed as a learning opportunity that helps design, engineering, and marketing teams better consider the customer experience. To create high-quality customer-facing documentation, developers should aim…

You’re aiming to build a fortress of knowledge, a go-to hub for all tech info? Document360 is here for you, and it’s easy to see why. With its dual editing superpowers (Markdown for the code-savvy, WYSIWYG for the visual thinkers) and the ability to lock down access like Fort Knox, it’s a top pick for…

Here’s a stat that’s hard to ignore: in 2023 alone, over 50% of SaaS breaches stemmed from compromised user credentials. And yes — internal portals, documentation systems, and knowledge bases were part of the attack surface. Now imagine this: A third-party vendor gets hacked. One of your teammates reused their password — and suddenly, someone’s…

Frequency metrics are used in all industries where an “action” component is involved. For instance, you can measure the frequency of purchases, the usage frequency of government services, the occurrence of business trips, or even the frequency of wine consumption and North Atlantic hurricanes. Similarly, frequency metrics play a crucial role in documentation management. These…

A bulleted list is an extremely handy writing tool that can make life a lot simpler and content readable and engaging to other individuals. In the following guide, we will explain what a bulleted list is, outline the benefits of using bulleted lists, explain when and why to use them, provide some advice on preparing…

Effective collaboration is essential for any organization that wants to succeed in today’s fast-paced environment. A well-defined collaboration strategy fosters not only teamwork but also productivity and creativity among employees. In this article, we will take a closer look at what a collaboration strategy is and give an overview of ClickHelp as a tool for…

Speed, clarity, and conciseness are essential for effective communication. Whether presenting data to stakeholders, creating educational materials for students, or promoting a product, a well-structured fact sheet can distill the most important information into a clear and accessible format. This article explains what a fact sheet is, why it matters, and how to create one…