ClickHelp Technical Support

Alex and the DEV team were able to quickly fix the issue. Much appreciated!

I think it’s awesome that you had a meeting with the devs about this ticket and added some items as stretch goals for the next couple of releases. Thanks!

As usual, fabulous support from the ClickHelp team. :) Thank you for making this so smooth, guys!

I appreciate the fact that someone provided service during East Coast morning hours. Very helpful!

I love when I have a theoretical question and not only does ClickHelp has a solution, but the Support team is always so friendly.

Alex was most helpful. His answers were prompt and thorough.

Thanks a lot for your answer. It is top notch. Such quality support is rare.

Fast and good support. Important problem quickly solved with the right Instructions.

Always efficient and fast ! it's a pleasure to know we can count on you.

This was my first time getting assistance from Alyssa. She provided exactly what I needed to resolve my issue, in clear, well-written steps. Thank you!

Ian always comes through for me. Thanks to his help, I'm becoming a bit more comfortable using the CSS style sheet. That's something I've always wanted to do. Thanks Ian!

Alyssa has consistently demonstrated excellent customer support for me when I have questions. Thank you!

Alex is always very patient with my questions. I really appreciate his help!

Thank you for your prompt service! Your dedication to maintaining excellent service is commendable, and I am grateful for your commitment to continuously improving. Keep up the great work!

Always very quick and efficient, love your Tech Support team!

ClickHelp Tech support has consistently been top notch!

Thanks so much for the quick response and assistance. The Support team never fails to help me out.

Ian was very attentive and followed up with me on a regular basis. I really appreciate that kind of service.

As always, Ian and the Ops Team went above and beyond to help me resolve my problem. I appreciate it so much. :)

Answered my question quickly. Provided extra context and details to quell my concerns.

Great and quick help as always! Thanks for that!

I left the training with a lot of new ideas and options for our future documentation. Thank you

Daria answered my question thoroughly and helped me resolve my issue. Thank you!

The cooperation with the support worked very well. The explanation was detailed enough, stating concrete steps to solve the issue.

Thank you for your quick attention to the matter and your kind responses.

Alex consistently provides me excellent support. Thank you!

Ian was very helpful and resolved my question quickly. He was also very polite and personable. Thanks for all your support!

Alex was quick to respond and suggest some troubleshooting.

Thanks for the quick responses and help to fix this issue. I really appreciate it.

Dear Team I was happy, that the support answer in such a quick time even if you asking several questions. For me i had a very good experience. Thank you very much

Thanks to Alex K for the help in getting a demo arranged! :)

I appreciate VERY QUICK response of your service team and goodwill to improve your product.

The resolution was quick, accurate and effecient:)

I'm always pleased with the high level of service I receive from your team!

Even when I wanted to give up, an inventive solution was found!!

Alex K. provided prompt and courteous support!

I know my request was outside the realm of traditional support questions, but in the end, I was able to get everything fixed! Definitely the definition of 'above and beyond.'

Thank you so much for providing an actual person who knows what they are doing (Alex, for example) and not outsourcing to someone without the knowledge.

Thanks for your quick response to my question. It was very helpful.

The technical support for ClickHelp is always excellent and always provides helpful suggestions and solutions.

Alex's responses are always so helpful with detailed examples, images with callouts, etc. ClickHelp Support is very impressive.

Your customer support is beyond exceptional. Thanks!!

As allways, quick responses and good help! Thank you so much!

The Customer Support team at ClickHelp is ALWAYS quick to respond and follow up with my requests for help. It's nice to work with a real person and not some chat bot!

Fast response sent me to the right area of your knowledge base. And from there I was able to find the answer to another question.

I totally love the ClickHelp team and the product. I have influenced 3 organizations to go for it. Hoping to sign up with you amazing folks through my current organization as well!

The support team ROCKS! They are prompt in responding and have excellent investigation skills. They make my job easier.

Perfect response, perfect result. You folk are fantastic.

I always learn new things from the Support team, which is awesome. And I'm so happy to be using more and more ClickHelp features!

ClickHelp has the best support. Fast responses, great information, always helpful.

Quick response with several options to solve the issues experienced. Nice Support service!

Your support has been excellent from the start. Thank you!

Great support! We received prompt responses with clear communication. We're happy to confirm the issue was resolved thanks to Anastasia's tremendous efforts. Highly appreciate it!

Ian was very helpful in resolving the issue I was facing. His solutions were direct for the solution. Keep it up.

Ian is an excellent trainer and knows ClickHelp very well

As always, a timely and knowledgeable reponse with information that allows me to improve my understanding and learn more about ClickHelp.

We've always been so pleased with how quickly tech support responds and the individual help we get with whatever issues we're having! Thanks so much.

Ian responded to my request very quickly, and resolved it. Thank you Ian for this, and all your help it's much appreciated.

I needed some urgent help, and Alex came through for me quickly and resolved the issue. Thank you!

ClickHelp Support has the best team onboard for sure!

Alex is very responsive and always resolves my issue. Thank you!

The service is fast and you can always find a solution to the problem.

Alex, Ian, and Mary always answer my questions so thoroughly and quickly. Thank you!

Very helpful response and tips to get around the problem even if you don't have the feature available.

Fast response, gave me the info I needed, and easy to implement the change!

As usual, the support is answering quickly and does its best to deliver either the solution or a workaround. You are never alone when using ClickHelp

Ian came up with several options to help us and walked us through the changes. He is very knowledgeable and patient.

Fast response. The improvement request logged on our behalf was heartening.

CH Support says 24 hours for domain mapping changes, but it happened within an hour. Awesome support as usual!

Alex is always very very courteous and helpful. He is willing to help, and provides all the the necessary information I need to resolve my issues.

Loved that even though the feature I was looking for didn't exist, I still got a workaround suggestion, and the feature was put forth as a nice-to-have. Great support as always!

Alex was very warm and professional. He was able to understand the problem and gave me the exact solution. A high FTR on this one for sure!

Love learning that I'm not going to break my help center XD

Ian, Mary and the Ops team were really helpful, especially given the amount of back and forth. I really appreciate their patience and how responsive they were. It means a lot.

I appreciate the attentiveness to my questions - thanks!

Your support team is always quick to respond, and your dev team implements fixes much faster than expected!

Thanks for the excellent support. The prompt response was helpful.

Response was quick that it was a known issue and then the issue was fixed quickly. And the email explaining when the fixed would be released was clear. Great job as always.

Daria was able to send me instructions on how to resolve my issue. Thank you!

Ian and everyone on support, as well as the DevOps team, deserve a standing ovation for their work!

The support team was helpful in assisting with our requirements.

Totally learned something new and was able to accomplish more than I was expecting!

Fast and useful. My misuse was fixed in a few minutes.

Even more evidence that ClickHelp delivers a strong product with great customer service!