Being a business owner, do you dream of efficient communication among employees, unified work standards, smooth workflow, and growth? With ClickHelp, you can get all that and even more! Create policy and procedure manuals quickly and easily with ClickHelp, saving your time and money.
If you still don’t have a policy and procedure manual for your employees, or you have it, but it doesn’t meet your needs, here is how you can create an efficient one:
To increase employee productivity, use different types of content: video, diagrams, tables, feedback forms, and far more things. Interactive content transforms dry, boring manual into a thrilling journey to new knowledge and skills.
Most probably, you have a technical writing team, editors, SMEs, and other stakeholders that are involved in manual creation process. Organize and regulate their cooperation in a convenient environment. Adjust their roles to improve writing, reviewing, and editing.
To find out whether your topics are helpful, you are to use statistics. Check content quality metrics and user behavior analytics. Apart from that, you can check the popularity of queries to make sure your manuals are easy-to-find.
Create a convenient navigation system in your policy and procedure manual to let your employees be easily guided. Use the following navigation elements for this purpose: TOC, breadcrumbs, next/previous topic, see also, search bar, etc.
It is vital to deliver the right content to the right audience without delays. Reuse content reducing the time you need to update your policy and procedure manuals. Timely updates will eliminate mistakes and downtime.
Use different types of access for different types of employees to protect sensitive information that is not supposed to be used by everyone. Not all employees are supposed to have access to all the policy and procedure manuals that exist in your company.
Create multi-language policy and procedure manuals with ClickHelp. It has the Translation Module to help you translate and manage your manuals in one tool. Invite a translator to work on your documentation, just like in a computer-assisted translation (CAT) tool.
