Embed a widget or call the API. Get answers into your product fast — and start learning where users actually struggle.
Answers that live outside the interface break the user journey, hide what people actually need — and leave you guessing what to fix next.
When your knowledge base only lives on an external portal, the customer journey breaks. Some users wander off, others never come back to finish the task. That's a UX problem — and it starts long before users reach your support team.
Backlogs get built on intuition, scattered interviews, and the loudest support tickets. There's a whole layer of reality missing — what people actually ask while trying to do the job inside your product.
A custom chatbot or RAG gives you control, but it costs months of engineering, ongoing maintenance, and a dedicated owner — too much weight just to ship an in-app answer layer and prove the idea.
Not a list of AI features — a layered approach that puts answers inside the product, keeps them tied to the interface, scopes what AI can say, and feeds user questions back to the team.
AnswerGenius embeds into your web app — or connects via API when you want a custom bot UI, your own trigger logic, and your own conversation flow. Users get answers in the moment, without leaving the product.
Context-Sensitive Help binds answers to specific screens, fields, or actions in the interface. Popup windows and assistant panels surface the right topic in the right spot — instead of sending the user to a generic search box.
Answers come from the knowledge sources you select — not from the open internet. Choose which guides, docs sections, and versions AnswerGenius can use, and see exactly where each answer came from.
Every question that lands in the assistant is another data point. See what users are asking, where answers fall short, and where the product itself creates friction.
30-minute walkthrough · scoped to your real publications and a few sample questions.
This compares approaches, not vendors. Each row is a capability — present, partial, or absent — across the common ways teams have tried to deliver help inside their product.
ClickHelp has been delivering customer-facing knowledge for 15+ years across teams in 100+ countries. AnswerGenius and Context-Sensitive Help sit on top of that foundation.
We embedded help inside the product instead of pointing users to a separate site. The team finally sees what people actually ask while they're using the app — and that has changed how we plan releases.
