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    FOR SUPPORT TEAMS

    Fewer repetitive tickets. Faster answers from your knowledge base.

    ClickHelp helps support teams turn their knowledge base into real self-service. AnswerGenius answers reader questions from your documentation, your team keeps the content current without a heavy authoring process, and search signals show where your docs still fail users.

    • AI answers from your documentation, with source links to the original topic
    • Fast knowledge base updates for support teams — no docs department required
    • Public, Restricted, and Private publications for customers, partners, and internal teams
    • Search behavior signals that show what users can't find
    Request DemoFree TrialSee how self-service works
    AnswerGenius
    Online
    How do I export my project as a PDF without losing the table of contents?
    Open Output → Print Targets, choose PDF, and enable "Include table of contents" in the print target settings before generating. The TOC will appear at the start of the exported file.
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    Three Tensions

    Where support knowledge bases quietly fall short

    If you lead a support team, one of these probably sounds familiar. Most teams live with all three at once.

    01

    Helpdesk KB exists, but doesn't deflect enough

    Your knowledge base is there, but readers still file tickets — they don't find the right article fast, or they don't phrase the question the way the article is titled.

    "It's in the docs, but customers don't find it before they hit the contact form."
    02

    Content is scattered across tools

    Some knowledge lives in Confluence, some in old help articles, some only in the heads of senior agents. There's no single self-service layer for readers to land on.

    "We have answers in five places. Customers are looking in zero of them."
    03

    No clear signal on what's missing

    You can read tickets one by one, but you can't see systematically which topics aren't covered, or where readers give up before resolving on their own.

    "We know readers struggle. We don't know which topics to write next."
    How ClickHelp Helps Support

    A self-service layer built on four mechanisms

    Not a feature grid. Four connected pieces that move repetitive tickets out of your queue and back into the knowledge base.

    Layer 01 · Reader Self-Service

    AnswerGenius answers reader questions in natural language — with source links

    Readers ask questions the way they actually think. AnswerGenius pulls answers from your published documentation and shows the topics it used, so readers can dig deeper or verify the source.

    • Trained on your published topics — answers stay grounded in your docs
    • Every answer includes links back to the source topic
    • Available inside the reader portal and via External Widget (beta, Public publications only)
    See how AnswerGenius works
    Acme Support Portal
    Search the docs
    Getting started
    Account setup
    Billing
    Troubleshooting
    Login issues
    2FA reset
    API errors
    Troubleshooting · Login issues
    Resolving locked-out accounts
    If a user can't sign in after three failed attempts, the account is automatically locked for 15 minutes…
    AnswerGenius
    How do I unlock a user?
    Go to Users → Manage, select the locked user, then click Unlock.
    Source
    Resolving locked-out accounts
    Layer 02 · Knowledge Base Maintenance

    Update the knowledge base without a heavy authoring process

    Support team members can edit topics in a familiar visual editor and publish in a click. No XML, no DITA, no docs department in the middle of a ticket spike.

    • Visual editor your team can pick up in an afternoon
    • Comments and review workflows for SMEs without leaving the topic
    • Publish in a click — readers see the update immediately
    Acme Support / Topics / Resolving locked-out accounts
    Save
    Publish
    BIU
    Resolving locked-out accounts
    If a user can't sign in after three failed attempts, the account is automatically locked for 15 minutes.
    To unlock manually:
    1. Go to Users → Manage.
    2. Select the locked user.
    3. Click Unlock.SME commentAdd screenshot of the Unlock button.
    Layer 03 · Content Gap Signals

    See where the knowledge base still fails users

    Two honest signals you can act on: what readers search for in the portal, and what questions they ask AnswerGenius. Both point at the same thing — topics you haven't written yet, or topics readers can't find with the words they use.

    • Full-text search reports — top queries, zero-result queries
    • Analyze questions asked to AnswerGenius to spot missing topics
    • Use search and AI question signals together to plan what to write next
    Reader search — last 30 days
    1,284 queries
    sso saml setup
    142
    reset 2fa for user
    118
    export pdf table of contents
    96
    bulk delete accounts
    740 results
    webhook retry policy
    530 results
    2 zero-result queries repeat each week. Consider new topics: bulk delete, webhook retry.
    Layer 04 · Controlled Access

    Public, Restricted, and Private publications — one platform, three audiences

    Support content rarely fits a single audience. ClickHelp uses an explicit access model so customers, partners, and internal teams each see what they're meant to see.

    • Public — open self-service for end customers
    • Restricted — gated content for partners and named accounts (Power Readers)
    • Private — internal runbooks for your support agents
    See documentation access options
    Publication access
    Acme Support Portal · v2026.4
    Public
    Anyone with the URL
    248 topics
    Restricted
    Power Readers · partner accounts
    92 topics
    Private
    Internal support agents only
    46 runbooks
    SSO, role-based access, and one-time login tokens available across all modes.
    Why Teams Trust ClickHelp

    A support-facing knowledge platform you can build on

    Real customers in 100+ countries. SOC 2 Type II, GDPR, AES-256. Award-winning UX with the support reputation to match.

    100+
    Countries with active ClickHelp portals
    15+ yrs
    On the market, serving documentation teams
    99.9%
    Uptime SLA, with daily automatic backups
    SOC 2
    Type II certified · GDPR & CCPA compliant
    See It in Action

    See the support self-service flow on your own docs

    30-minute walkthrough with a ClickHelp specialist. We'll connect AnswerGenius to a sample knowledge base and show how readers, support agents, and admins each see it.
    Request Demo
    How It Compares

    ClickHelp vs. the alternatives support teams already have

    Capability ClickHelpDocumentation portal + AI Suite Helpdesk KBarchetype Internal wikiarchetype (e.g. Confluence) Standalone AI chatbotarchetype
    AI answers grounded in documentation Yes Partial No Partial
    Reader-facing source links in answers Yes Partial No Partial
    Support-friendly knowledge base authoring Yes Yes Partial No
    Dedicated documentation portal Yes Partial No No
    Public / Restricted / Private access model Yes Partial Partial No
    Search signals for missing content Yes Partial No Partial
    Website / application embed Yes Partial No Yes
    Plan and pricing details aren't shown here — they're covered on the pricing page.
    SL
    We rebuilt our customer self-service around a single ClickHelp portal. Readers find the answer they're looking for before they reach the contact form, and our agents now spend their time on the cases that actually need a human.
    Support Team Lead, B2B SaaS
    Mid-market software company
    Ready When You Are

    ClickHelp helps support teams do three things at once

    • Answer more questions through reader self-service, with source-linked AI answers
    • Maintain the knowledge base without heavy authoring overhead
    • See where documentation still fails users — and act on it
    Request Demo Start Free Trial
    Suitable for teams evaluating self-service, AI answers, and controlled knowledge delivery.
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